CICD: Implementing Cisco Collaboration Devices

Modality: 
LIVE Virtual Classes (Video Conference) 100% Interactive Learning) / Monday to Friday 

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Description

Course Overview

CICD v1.0 is a version update and follows the ICOMM blueprint. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed. CICD v1.0 also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment and enable students to learn about principles and technology in a more interactive, hands-on way. Discovery labs are located in the Student Guide embedded in the lessons and are intended to be performed by the students when they reach them in the course. Discovery labs replace content from ICOMM with an interactive learning environment and are considered mandatory and should be treated as a part of the lesson.

Course Outline

Module 1: Cisco Unified Communications Solutions

  • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
  • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

  • Lesson 1: Understanding Administrator Interfaces

Discovery 1: Verify System Information

Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager

Discovery 3: Verify Voicemail Integration

  • Lesson 2: Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

  • Lesson 1: Understanding Call Flows and Call Legs
  • Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager

Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation

Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation

  • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation

Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation

Module 4: Endpoint and End-User Administration

  • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
  • Lesson 2: Understanding End-User Implementation Options
  • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
  • Lesson 4: Understanding Endpoint Implementation Options

Discovery 8: Configure and Verify Endpoint Basic Configuration Elements

Discovery 9: Device Settings Configuration

Module 5: End User Telephony and Mobility Features

  • Lesson 1: Understanding Telephony Features
  • Lesson 2: Enabling Telephony Features

Discovery 10: Configure Cisco Extension Mobility

Discovery 11: Configure Hunt Groups

  • Lesson 3: Understanding Mobility Features
  • Lesson 4: Enabling Mobility Features

Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1

Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Lesson 1: Understanding Cisco Unity Connection

Discovery 14: Verify the Cisco Unity Connection Integration

  • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Lesson 3: Understanding End User and Voice Mailbox Implementation Options

Discovery 15: Configure a User Template

Discovery 16: Configure a User

Discovery 17: Configure Cisco MediaSense for Video Greeting

Discovery 18: Configure Cisco Unity Connection for Video Greeting

  • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
  • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

  • Lesson 1: Providing End-User Support
  • Lesson 2: Understanding Cisco Unified Communications Manager Reports

Discovery 19: Use Cisco Unified Reporting

  • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool

Discovery 21: Generate User Reports

Discovery 22: Generate and View a QoS Detail Report

Discovery 23: Generate and View a Gateway Utilization Report

  • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Lesson 5: Monitoring Voicemail in Cisco Unity Connection

Discovery 24: Generate a Cisco Unity Connection Serviceability Report

Discovery 25: Generate Cisco Unified Serviceability Reports

  • Lesson 6: Understanding the Disaster Recovery System

Lab Outline

Lab 1: Explore Administrator Interfaces

Lab 2: Explore End-User Interfaces

Lab 3: Explore Call Flows in Cisco Unified Communications Manager

Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express

Lab 5: Implement End Users

Lab 6: Implement Endpoints

Lab 7: Enable Telephony Features

Lab 8: Enable Mobility Features

Lab 9: Implement End Users and Voice Mailboxes

Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service

Lab 11: Provide End-User Support

Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports

Lab 13: Monitor the System with Cisco Unified RTMT

Lab 14: (Optional) Back up Cisco Unified Communications Manage

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