ITIL Foundation

LIVE Virtual Classes (Video Conference) 100% Interactive Learning) / Monday to Friday 

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ITIL Foundation

Days of Training: 4

Course Description

With more than 1,500,000 certified professionals worldwide, ITIL® (IT Infrastructure Library®) is the most widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering and supporting IT services to businesses and can be applied to nearly all organizations. ITIL is fully compatible with ISO/IEC 20000, the first international service management standard for organizational certification and compliance.

This courseware prepares student for the ITIL Foundation certification exam. The content stresses the importance of IT and business integration through a focus on five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement


Other Courses in the Series

  • ITIL Service Strategy
  • ITIL Service Design


Chapter 1: Introduction

  • What is IT Service Management?
  • Key Terminology & Concepts
  • Overview of ITIL Service Management Practices
  • Roles and Responsibilities
  • RACI Matrix

Chapter 2: Service Strategy

  • Introduction to Service Strategy
  • Service Strategy Key Concepts and Definitions
  • Service Strategy Processes
  • Service Management Technology & Automation

Chapter 3: Service Design

  • Introduction to Service Design
  • Service Design Key Concepts and Definitions
  • Service Design Key principles and Models

Chapter 4: Service Transition

  • Introduction to Service Transition
  • Service Transition Key Concepts and Definitions
  • Service Transition Processes

Chapter 5: Service Operation

  • Introduction to Service Operation
  • Service Operation Key Concepts and Definitions
  • Service Operation Processes
  • Service Operation Functions

Chapter 6: Continual Service Improvement

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Key Concepts and Definitions
  • Continual Service Improvement Processes