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The path to unprecedented growth goes through the cloud, helping customers connect people, data, and processes in new ways to embrace the possibilities enabled by modern technologies. To succeed in a digital-first world, business leaders are bringing business and IT closer together and optimizing processes to create new value for customers.
There are many advantages to adopting the cloud. Businessess moving to the cloud do so far a range of motivations, seeking a variety of benefits. These benefits fall into four categories: cost, agility and service quality:
Cloud computing offers significant potential cost-savings over on-premises infrastructure, especially considering the full cost of the latter. In addition, cloud computing enables organizations to move IT spending from capital expenditure (CapEx) to operational expenditure (OpEx).
Where traditional on-premises infrastructure can take weeks or even months to deploy, Azure offers nearinstant provisioning of resources. This enables Azure projects to move much more quickly, without the need to overprovision resources in advance or spend considerable time on infrastructure planning.
Azure’s infrastructure has been designed to support some of the world’s most demanding workloads. These workloads continuosly raise the bar on the quality-of-service Azure must provide. As a result, migration to Azure often offers significant improvements in performance, reliability, and security over on-premises infrastructure.
With managed services, customers are offered white-glove services on a regular basis spanning planning and enablement to day-to-day operations and support.
One of the most important fucntions of a managed service practie is supporting customers once their applications and data are firmly in the cloud. No mater how well a cloud or hybrid environment is planned, provisioned, operated, or monitored, problems will arise. It is the job of a Managed Service Provider (MSP) to deal with outages, breaches, inefficiencies, and disaster scenarios. MSPs need to consider the level of support that makes sense in terms of resources and revenue, as well as the customers they serve.
Provide support for frequently asked questions, setup and usage, best practices, questions around billing and invoicing, break-fix support for developers, arquitecture design, and solution design support for arquitects.
Provide customers with information on any service interruption, and relay expectations on when the system will be back online.
Provide support when the Microsoft product is not working as expected or the service stops working. Escalate to Microsoft when the issue cannot be resolved with existing documentation and/or training.
Many customers need the ability for 24/7 support but cannot justify the overhead internally.
Offering an account manager that is responsible for reporting service consumption and ultimately minimizing time to resolution is a service that can be offered at a premium.
Engineering resources that already know the customers’ environment, including the business and technical reasons for how a solution was implemented can add a tremendous value over the lifetime of an agreement.
By using Cloud Adoption Framework best practices, organizations are better able to align their business and technichal strategies to ensure success.
The Cloud Adoption Framework is proven guidance that is designed to help create and implement the business and technology strategies necessary for an organization to succeed in the cloud. It provides best practices, documentation, and tools that clouds arquitects, IT professionals, and business decision makers need to successfully achieve their short and long-term objectives.
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